📞 Order Confirmation Process
After you place an order, our team will review your items and call you to confirm all the product details.

Your order will be processed for dispatch only after this phone confirmation is completed.

This helps us ensure product availability and avoid any errors or confusion.

📝 Modify Your Order
You can request changes (like item updates, quantity adjustments, or address changes) before the phone confirmation is completed.

Once the order is confirmed and moved to processing, changes may not be possible.

To request modifications, contact us at:

📧 Email: tinygrasp@gmail.com

📞 Phone: +91-9600774950

❌ Cancel Your Order
Cancellation is allowed before the order is confirmed over the phone and processing has begun.

If you wish to cancel after confirmation, please get in touch with our team immediately — cancellation may still be possible if dispatch has not occurred.

For prepaid orders, eligible cancellations will be refunded within 5–7 business days to the original payment method.

🚚 After Dispatch
Orders that have already been dispatched cannot be canceled.

If you still do not wish to keep the item, you can initiate a return request as per our Return & Refund Policy.

📞 Order Confirmation Process
After you place an order, our team will review your items and call you to confirm all the product details.

Your order will be processed for dispatch only after this phone confirmation is completed.

This helps us ensure product availability and avoid any errors or confusion.

📝 Modify Your Order
You can request changes (like item updates, quantity adjustments, or address changes) before the phone confirmation is completed.

Once the order is confirmed and moved to processing, changes may not be possible.

To request modifications, contact us at:

📧 Email: tinygrasp@gmail.com

📞 Phone: +91-9600774950

❌ Cancel Your Order
Cancellation is allowed before the order is confirmed over the phone and processing has begun.

If you wish to cancel after confirmation, please get in touch with our team immediately — cancellation may still be possible if dispatch has not occurred.

For prepaid orders, eligible cancellations will be refunded within 5–7 business days to the original payment method.

🚚 After Dispatch
Orders that have already been dispatched cannot be canceled.

If you still do not wish to keep the item, you can initiate a return request as per our Return & Refund Policy.

📦 1. Tracking Your Order
All orders are shipped with a tracking number provided via email/SMS once dispatched.

You can track your package in real-time using the courier's tracking page.

🔍 2. Suspected Lost Package
If your tracking information hasn’t updated for several days or shows “Delivered” but you haven’t received it:

Contact us immediately at tinygrasp@gmail.com/+91-9600774950].

We will initiate an investigation with the courier service on your behalf.

✅ 3. Resolution Process
If the courier confirms the package is lost:

We will offer a replacement at no extra cost
OR

A full refund to your original payment method (whichever you prefer).

Investigations typically take 5–7 business days, but we’ll keep you updated throughout the process.

1.Add Products to Your Cart

Browse our store and click “Add to Cart” for the products you wish to purchase.

2.Go to Checkout

Click on the cart icon 🛍️ and select “Checkout.”

3.Enter Your Discount Code

On the checkout page, you’ll see a field that says:

“Discount code or gift card”

Enter your promo or discount code here and click “Apply.”

4.See Your Savings

The discount will instantly reflect in your order total.

Accepted Payment Methods:

1. Credit & Debit Cards

Visa, MasterCard, American Express, RuPay, Maestro, and more

2. UPI Payments

Google Pay, PhonePe, Paytm, BHIM, and other UPI apps

3. Net Banking

Available for major Indian banks

4. Cash on Delivery (COD)

Available for select pin codes (extra charges may apply)

🧍‍♂️ Customer Information
•⁠ ⁠Full Name (as per ID, for delivery verification)
•⁠ ⁠Mobile Number (active number for delivery updates or confirmation calls)
•⁠ ⁠Email Address (to receive your invoice, tracking info & updates)
📍 Shipping Address
•⁠ ⁠House/Flat Number, Street Name
•⁠ ⁠Area/Locality
•⁠ ⁠City
•⁠ ⁠State
•⁠ ⁠Pincode / Postal Code
•⁠ ⁠Nearby Landmark (optional, but helpful for faster delivery)
💳 Payment Information
•⁠ ⁠Depending on the selected method:
o Card Details
o UPI ID
o Wallet Login
o Cash on Delivery (COD) – No payment required online, but ensure address & phone are 100% accurate.